IronSpark onboarding is designed around supported endpoints and your actual workflow. The trial is the right time to determine what can stay and what, if anything, should change.
A personal phone can work at the beginning, but it ties the business identity to one person. A managed business number allows calls to move between people, hours and locations without changing how customers reach the company.
It lets the business experience the call flow and service before making a larger commitment or porting an established business number.
Yes, supported mobile and remote endpoints can be part of the call flow so the system can fit businesses whose people are not always at desks.
The business decides. Calls can follow a different route, reach an on-call person, or go to voicemail based on the configured workflow.
That is the point of the managed model: IronSpark operates the communications infrastructure and configuration rather than handing the customer a system they must administer themselves.
IronSpark supports Grandstream VoIP desk phones for fixed office users and Zoiper softphones for supported smartphones, tablets and computers. The right mix depends on how your team actually works.
IronSpark uses WireGuard and OpenVPN to provide encrypted private connectivity between supported endpoints and the IronSpark communications network, reducing the need to expose customer phones directly to the public Internet.
We build the trial around your call flow so you can experience the system before making a bigger change.
